FAQs

Welcome to LujoFill, an Australian brand that provides natural hair solutions for men and women. Founded in 2014 by Alan Le, LujoFill is dedicated to helping individuals achieve healthy hair with our range of natural hair products.

Alan's desire to solve problems and make people happy led him to create LujoFill. He understands the importance of healthy hair and wanted to provide a fast, effective, and affordable solution. The result is the LujoFill Three-Step System, which offers a unique combination of the best natural ingredients to nourish the hair and scalp, making it appear thicker and healthier.

At LujoFill, we are committed to providing affordable hair solutions that are natural, effective, and luxurious. We believe that beauty and wellness go hand in hand, and we strive to promote healthy hair nourishment with our products. We use only the highest quality natural ingredients, sourced from the best suppliers, to create our hair products.

Our name, LujoFill, is a combination of the Spanish word "Lujo," which means luxury, and the English word "Fill." This reflects our commitment to using only the best ingredients to address the common problems associated with hair. We believe that by harnessing the nourishing properties of nature, we can create a product that truly works and is affordable for everyone.

Thank you for choosing LujoFill as your partner in your journey towards healthier hair. We hope to help you achieve the confidence and happiness that come with beautiful, healthy hair.

Shipping Policy for LujoFill Hair Fibres

Thank you for choosing LujoFill Hair Fibres for your hair care needs. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping within Australia. Please review our shipping policy below for all the details regarding our shipping process.

Shipping within Australia:

• Free Shipping: LujoFill Hair Fibres offers free shipping for all orders within Australia, and there is no minimum purchase requirement to qualify.
• Courier Service: We use Australia Post, a trusted courier service in the country, to ensure the safe and timely delivery of your order.
• Delivery Time: Your package should arrive within 4-7 business days, though actual delivery times may vary due to factors such as current delivery delays.
• Weekday Deliveries: Please note that packages are only delivered on weekdays (Monday to Friday).
• Order Processing: We strive to process and ship all orders on the same day if they are placed before 11 am AEST. However, some orders may take longer to process.
• Standard Shipping: All orders are shipped using Australia Post's standard service, ensuring reliable delivery.
• Tracking Information: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package.

International Shipping:

• We currently do not provide international shipping. Our shipping services are exclusively available for customers within Australia.

Discreet Packaging:

We understand the importance of discretion when shipping sensitive purchases. Rest assured, we take great care to ensure your package is shipped discreetly. Here's how we do it:

• Plain Outer Packaging: Your order will be shipped in plain, discreet outer packaging with no visible signs revealing the contents or our company.
• Return Address: The return address on the package will display only our company's name, maintaining your privacy.

Delivery Delays:

Please be aware that, occasionally, delivery delays may occur due to various factors such as COVID lockdowns, natural disasters, or increased parcel volumes. For the most up-to-date information on any potential disruptions, we recommend visiting the Australia Post website.

Return and Refund Policy for LujoFill Hair Fibres:

At LujoFill Hair Fibres, your satisfaction is our top priority. We want you to love our hair care products, and if for any reason you are not completely satisfied with your purchase, we're here to assist you. Please take a moment to review our Return and Refund Policy.

Return Request within 14 Days: To be eligible for a return, you must request it within 14 days of receiving your purchase. You can reach us at info@lujofill.com.au, and we will gladly assist you in processing a return.

Eligibility for Returns: To be eligible for a return, please ensure that:

• The item is unused and in the same condition as when you received it.
• It is in its original packaging.

Damaged or Defective Products: In the rare event that you receive a damaged or defective hair care product, please contact us immediately at info@lujofill.com.au. Kindly provide us with a photo of the damaged product and its packaging. We will promptly issue you a full refund or arrange for an exchange to ensure your satisfaction.

Hygiene Considerations: For hygiene reasons, we do not offer refunds for products that have been used. We appreciate your understanding in this matter, as it allows us to maintain the highest standards of product quality and safety.

Shipping Costs: Please note that you will be responsible for covering the shipping costs associated with returning the item. Shipping costs are non-refundable.

Contact Us: If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to reach out to our dedicated customer support team at info@lujofill.com.au. We are here to provide assistance and ensure that your experience with LujoFill Hair Fibres is nothing short of exceptional.

Thank you for choosing LujoFill Hair Fibres for your hair care needs. We appreciate your trust in our products and are committed to your satisfaction.

1. Will the hair fibres work if I'm completely bald?

While our hair fibres are designed to provide additional coverage for thinning hair, they may not be effective for those who are completely bald with a bald patch more than 2cm in diameter, as there would not be any hair for the fibres to cling on to. We recommend consulting with a hair specialist to find other suitable solutions for baldness.

2. Will the hair fibres look completely undetectable?

Absolutely. Our hair fibres have been designed to blend seamlessly with your natural hair, creating a fuller and thicker look. They are made of keratin, the same protein found in human hair, making them look completely natural.

3. Can I use other hair products together with the hair fibres or the hair spray?

While you can use other hair products with our hair fibres and hair spray, we cannot guarantee the results of using them together.

4. I have curly hair. Will the hair fibres suit my hair type?

Yes, our hair fibres work with any hair type, including curly hair.

5. Can I still comb my hair after applying the hair fibres and setting them with the hydrate and hold spray?

We recommend styling your hair before or while applying the hair fibres, as the spray helps hold your hair in place. Avoid combing your hair after setting the hair fibres with the hydrate and hold spray. If you need to restyle your hair, you can use a styling product that provides a stronger hold.

6. Will daily use damage my natural hair or irritate my scalp?

No, daily use of our hair fibres and hydrate and hold spray will not damage your natural hair or irritate your scalp. In fact, the hydrate and hold spray contains plant extracts that nourish and benefit your hair and scalp. However, as with any cosmetic product, there is a slight chance of experiencing an allergic reaction. If you experience irritation, discontinue use.

7. How do I apply the hair fibres?

To apply the hair fibres, dry and comb your hair, then hold the hair fibre bottle at a 45-degree angle close to your head and shake the hair fibres over the desired areas. Lightly shake over the areas until they are completely covered. Gently pat your hair to distribute the fibres and even them out. Finally, set the fibres with our hydrate and hold spray.

8. The hair fibres look so natural. Are these actually made of natural hair?

No, our hair fibres are not made of real hair. They are made of keratin, the protein found in human hair, which makes them look completely natural when added to your hair.

9. How do I use the hydrate and hold spray?

After applying the hair fibres, set them in place with our hydrate and hold spray. This will keep the hair fibres in place.

10. Will sweat remove the hair fibres?

No, sweat will not remove the hair fibres as long as you have set them with the hydrate and hold spray.

11, Can rain or wind remove the hair fibres?

No, rain or wind will not remove the hair fibres as long as you have set them with our hydrate and hold spray. The hair fibres are resistant to light rain, light wind, and perspiration, and they won't stain your scalp but of course, if your your hair is fully soak, expect some fibres to come out.

12. How do I remove the hair fibres from my hair?

You can simply wash the hair fibres away with your regular shampoo and water.

13. How long will the hair fibres stay in place after application?

The hair fibres will remain in place until you wash your hair. Our product is designed to provide long-lasting coverage that won't fall off during your daily activities.

14. Are the hair fibres and hydrate and hold spray safe for use on chemically treated or colored hair?

Yes, both products are safe for use on chemically treated or colored hair. Our hair fibres come in six different shades to perfectly match your hair color.

15. Will the hair fibres stay in place while swimming?

No, the hair fibres may come off once you submerge your head in water.

16. Can I place an order from outside of Australia?

We currently only offer our services within Australia. We apologize for any inconvenience this may cause and we hope to expand our reach in the future.

17. How can I place an order for LujoFill products?

You can easily shop our products through our website and pay through www.lujofill.com.au

18. Are LujoFill products safe for pregnant or lactating women?

While our products are made of natural ingredients, we recommend that pregnant or lactating women consult with their healthcare provider before using any new product.

19. Can I purchase the hair fibre bottle or the hydrate and hold spray separately?

No, at the moment we only offer these products as a package. We recommend using them together to achieve the best results. If you need more hair fibres, we offer product refills.

20. Oops, I seem to have misplaced my applicator! Can I purchase a replacement separately? 

We're sorry to hear that you've misplaced your applicator. Unfortunately, at the moment, we do not offer the applicator as a separate purchase. However, we'd be happy to help you purchase a new kit which includes the applicator. 

21. What if the product doesn't work for me or I change my mind? 

Please read our return policy.