Shipping Policy for LujoFill Hair Fibres

Thank you for choosing LujoFill Hair Fibres for your hair care needs. We are committed to providing you with a seamless shopping experience, including fast and reliable shipping within Australia. Please review our shipping policy below for all the details regarding our shipping process.

Shipping within Australia:

• Free Shipping: LujoFill Hair Fibres offers free shipping for all orders within Australia, and there is no minimum purchase requirement to qualify.

• Courier Service: We use Australia Post, a trusted courier service in the country, to ensure the safe and timely delivery of your order.

• Delivery Time: Your package should arrive within 4-7 business days, though actual delivery times may vary due to factors such as current delivery delays.

• Weekday Deliveries: Please note that packages are only delivered on weekdays (Monday to Friday).

• Order Processing: We strive to process and ship all orders on the same day if they are placed before 11 am AEST. However, some orders may take longer to process.

• Standard Shipping: All orders are shipped using Australia Post’s standard service, ensuring reliable delivery.

• Tracking Information: Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status and location of your package.

International Shipping:

• We currently do not provide international shipping. Our shipping services are exclusively available for customers within Australia.

Discreet Packaging:

We understand the importance of discretion when shipping sensitive purchases. Rest assured, we take great care to ensure your package is shipped discreetly. Here’s how we do it:

• Plain Outer Packaging: Your order will be shipped in plain, discreet outer packaging with no visible signs revealing the contents or our company.

• Return Address: The return address on the package will display only our company’s name, maintaining your privacy.

Delivery Delays:

Please be aware that, occasionally, delivery delays may occur due to various factors such as COVID lockdowns, natural disasters, or increased parcel volumes. For the most up-to-date information on any potential disruptions, we recommend visiting the Australia Post website.